Nursing Nexus – Website Support & Maintenance
Nursing Nexus partnered with Ebizon Digital for fixed monthly WordPress support and maintenance to ensure secure, high-performance, and uninterrupted website operations.
Industry
Healthcare / Nursing Education
Technology
WordPress
Services
Monthly Website Support & Maintenance, Security Monitoring & Hacking Recovery, Performance Optimization, Content Updates, Backup, Restore & Disaster Recovery
Project Overview
Nursing Nexus (https://nursingnexus.net/) is a healthcare-focused platform designed to support nursing professionals and students with reliable online resources. To ensure uninterrupted service, optimal performance, and strong security, the client required a fixed monthly support and maintenance solution for their WordPress website.
Ebizon Digital was engaged to provide end-to-end website support, covering routine maintenance, security, performance optimization, and minor enhancements—while allowing major development requests to be handled separately.
Project Objectives
- Ensure high availability and stability of the Nursing Nexus website
- Protect the website from security threats and data loss
- Maintain up-to-date WordPress core, themes, and plugins
- Improve website speed and performance
- Provide a structured and transparent support process
- Enable quick turnaround for content updates and small feature changes
Project Execution
1. WordPress Management & Maintenance
- Regular updates to WordPress core, themes, and plugins to maintain compatibility and security.
- Continuous monitoring to ensure site integrity and smooth functionality.
2. Backup & Recovery
- Implemented Backup Buddy to perform timely cloud backups.
- Data securely stored on Dropbox-based cloud servers with 90-day retention.
- Provided restore and recovery assistance in case of failures or data loss.
3. Security Monitoring & Hacking Recovery
- Deployed premium security plugins (Wordfence and iThemes) for daily security monitoring.
- Proactively prevented malware, unauthorized access, and vulnerabilities.
- Delivered prompt hacking recovery assistance whenever required.
4. Performance & Speed Optimization
- Installed and configured WP Rocket for caching and performance optimization.
- Applied best practices to improve page load speed and overall user experience.
5. Content Updates & Enhancements
- Regular content updates to keep the website fresh, relevant, and SEO-friendly.
- Provided up to 5 hours per month for:
- New feature implementation
- Existing feature enhancements or modifications
6. Communication & Support Workflow
- Established Jira Service Desk as the primary communication and ticketing platform.
- Created customer representative accounts for:
- Raising support tickets
- Email-based communication
- Real-time ticket tracking and status updates
Results & Feedback
- Improved website stability and uptime
- Enhanced security posture with proactive threat prevention
- Faster website load times and improved user experience
- Streamlined communication through a transparent ticketing system
- Reduced operational burden on the client’s internal team
Client’s Feedback
“I have been very happy with the website support I’m getting from EbizON. My requests are resolved quickly and accurately. It is one less thing to worry about and makes my site look more professional.”
Kim Curry
Nursing Nexus
What Our Customers Says
reviewed by JOE WILLIAMS
Senior manager, Remedy Liqour
Head of Business Engagement, WRI
“Ebizon is one of the best in the business and they back this up with their quick and friendly support. The team is relentless to listen to our issues and come up with a solution. Have seen the team stretch beyond their knowledge to help us.”
reviewed by JOSEPH CURLEY
Vice President, Sokolin
Content Officer, Society for Science & Public
“My experience with this partnership has been positive. The support Ebizon extended towards us was commendable. It perfectly fulfils our requirements with their support we had no hassle.”
reviewed by Beat Walder
Manager, Forester Beauty
Chief of Staff, Strategic Dentistry
“I’m the owner of Forester Beauty in Switzerland. I’ve contacted Dee and he led me through the whole process of migrating our online shop to Shopify, including custom elements to enhance user experience. The whole Project Team at Ebizon has a very professional attitude and provide their support and insights promptly.”
reviewed by Wilma Pretorius
Managing Director, Cranimals
For fully managed WordPress installs, WPEngine is my Go-To
“The Team worked well with my company to migrate our Magento store to a new Shopify store. Ebizon was able to implement required applications to enable a near seamless transition. Thanks Team!
reviewed by Raul
Senior Manager, Emporium Embroidery
Head of Business Engagement, WRI
“Emporium Embroidery – customization module / Magento upgrade Thank you Ebizon and a great thank you to the team who was always very helpful on this journey.”
reviewed by Alexandre Salem
eCommerce Manager, Ada Cosmetic
Chief of Staff, Strategic Dentistry
“Thanks to EbizON solution, the platform enabled the company to sell products efficiently. The team worked in sprints and held weekly meetings, ensuring accurate outcomes.”
reviewed by Po Ming Lam
Manager, Avec Plaisirs Chefs Traiteurs
For fully managed WordPress installs, WPEngine is my Go-To
“Ebizon is helping our Magento development needs. Their customer oriented approach has made our experience very pleasant and efficient. We are definitely sending more work to them and recommend others to try them out!”
